Delivery
Delivery & Packaging Information
We are currently dispatching orders within 6 working days from the day we receive an order, with many orders being dispatched sooner.
Each week, plants are selected from the nursery and carefully prepared for dispatch. Plants are individually wrapped and securely packed to ensure they arrive in the best possible condition. We use environmentally friendly packaging wherever possible, including straw, newspaper and recycled boxes.
Orders are not dispatched on Fridays to reduce the risk of plants remaining in transit over the weekend.
Dispatch & Tracking
You will receive an email once your order has been processed and again once it has been dispatched.
We use a DPD 24-hour tracked delivery service for most plant orders. Most plant orders are usually delivered the next day after dispatch, although this is not guaranteed.
DPD will normally provide tracking updates, delivery notifications, and estimated one-hour delivery time slots via email and/or SMS. We strongly recommend using the DPD App, which allows you to track your order and update delivery instructions directly with the courier.
Customers are responsible for monitoring their delivery communications and ensuring that contact details provided at checkout are accurate.
Non-plant orders may be sent using Royal Mail Tracked 48.
Product Availability
Many plants are available for immediate dispatch within the current cycle, while others may be pre-ordered for future delivery dates.
Where necessary, we may split orders at our discretion at no additional charge.
Delivery Charges & Minimum Order Value
There is a minimum order value of £12
Delivery charges are as follows:
- £12 to £30 = £7.95 *
- £30 to £50 = £5.00 *
- Over £50 = delivery is FREE *
- Seeds only orders = £3.00
*Delivery to parts of Scotland and the Scottish Highlands and Islands will incur an additional delivery charge which will automatically be added at the checkout.
Please note that we are unable to offer delivery to the Isle of Man, the Isle of Wight, Northern Ireland, Scottish Islands, Channel Islands or to any address outside of the UK at the present time.
Local Collection Discount
Local collection is available from Hetty’s at PE11 4JH and can be selected at checkout, with a 20% discount on plants and seeds.
Please note collection is not immediate. Orders are processed alongside dispatch cycles and may take up to 6 working days.
Collection is available Wednesday to Friday, 10am–4pm.
Terms & Conditions
For full terms and conditions relating to orders, delivery, cancellations and customer rights, please see our Terms & Conditions.
